Careers

This is a full-time position. $26-32/hour depending on experience.

Requirements:

• Experienced with the installation, capabilities, and termination of low voltage cable including CAT3, CAT6, Coaxial, & Fiber. 
• Basic troubleshooting and knowledge of TCP/IP technology and troubleshooting.
• Provide your own transportation and have a valid CA driver's license.
• Ability to understand and efficiently run projects and manage a team of cabling technicians. 
• Must be able to lift 75 pounds.

The ideal candidate will be able to:

• Identify changes in a job and submit change requests.
• Adapt quickly to changing demands.
• Provide excellent customer service to customers by phone and by email.
• Show superior organizational and communication skills.
• Demonstrate outstanding attention to detail.
• Have grace under pressure and a good sense of humor.
  
  

Here are the specific duties of this position:

As a foreman you will be expected to manage cabling projects and lead a team of low voltage cabling technicians. In this role you will work with our lead engineer to understand the scope and stages of each project - then take the knowledge to ensure cabling team has the resources and instruction required to complete the job. 

Who we are:

My PC Partners provides IT, Cloud Hosting, and Low Voltage Cabling services to small and medium businesses in the Greater San Francisco Bay Area. We strive to be on the cutting edge to meet the growing needs of our customers. We measure our success by our customer’s success.

Application instructions:

Please follow the application instructions closely. Your attention to detail will show us that you are serious about this job and that you will serve our customers well. Do not send a resume until asked to do so!

Please send 2-3 written paragraphs answering these 3 questions to careers@mypcpartners.com:

1.Why are you qualified for this job?

2.What attracts you to working as a low voltage cabling technician?

3.What unique contribution will you make to our team?

This is a full time position.

POSITION SUMMARY

The Help Desk Dispatcher is responsible for reviewing, validating, triaging and assigning incident and service request tickets to technical support personnel. This is a non-technical role and involves frequent communication with customers, coworkers, and vendors.

JOB DETAILS

• Job Type: Full time. Monday – Friday, 8:00am – 5:00pm
• Pay $16.00 - $24.00 per hour
• Pay frequency: Every 2 weeks on Fridays
• Paid Holidays

ESSENTIAL DUTIES & RESPONSIBILITIES

• Generate or update tickets as they arrive through email, manual entry, or phone calls
• Responsible for collecting information by listening and asking relevant questions to determine types of calls, ticket priority levels and triage criteria
• Primary responsibility is overall resource coordination, not direct technical support
• Communicate with customers as required via phone or ticketing system; keep customer informed of ticket progress
• Ensure tickets are efficiently assigned by monitoring resource schedules for availability and capability to work tickets
• Escalate service requests that cannot be scheduled within agreed service levels
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University

SECONDARY DUTIES & RESPONSIBILITIES

• Handle tier 1 tickets such as password resets and basic troubleshooting issues that may require 5 minutes or less
• Assist with purchasing & receiving
• Inventory tracking & purchasing
• Handle returns and outbound shipping needs
• Document processes and procedures as needed
• Assist ConnectWise administrator in adding / modifying workflows, ticket templates, and other administrative changes to the software

EDUCATION & EXPERIENCE

• High School Diploma or GED required.

PHYSICAL REQUIREMENTS

• Primarily sitting with some walking, standing, and bending
• Able to hear and speak into a telephone
• Close visual work on a computer terminal
• Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments
• Able to lift and carry up to 30lbs

WORK CONDITIONS

• Example: Standard office; Call Center environment with varying temperatures and loud noises; extensive daily usage of workstation or computer

SPECIAL REQUIREMENTS

• Must work on-site; no telecommuting permitted
• Must be comfortable working in a highly critical, fast paced environment with shifting priorities
• Must possess a current, valid state-issued driver’s license
• Review and agree to sign a non-disclosure agreement